Payment Policy

Last updated: September 3, 2026

This Payment Policy explains how payments are taken and processed at Vitadale, what currency we charge in, and how your payment information is protected.

1. Accepted payment methods

Vitadale accepts PayPal. PayPal is the only payment method offered at checkout, and the PayPal icon shown in the footer of every page reflects that. We do not accept direct card payments, bank transfers, cash on delivery, cryptocurrency, or any other method. If you do not hold a PayPal account, PayPal may offer a guest checkout option that allows you to pay with a debit or credit card through their system, where that option is available to you.

2. Currency

All prices on this website are displayed and charged in United States dollars (USD). We do not charge in any other currency.

3. When payment is taken

Payment is authorised and captured at the time you place your order. Your order is confirmed by email once payment has been successfully processed. If a payment fails or is declined by your issuer, your order will not be processed.

4. Payment security

All transactions on this website are transmitted over an encrypted connection. When you check out, you are taken to PayPal to complete payment, and every payment detail you enter is handled entirely within PayPal's own system. Vitadale never sees, receives or stores your card or bank details, and our staff have no access to them at any point.

5. Taxes

Applicable sales tax is calculated at checkout where required, based on your delivery address. The total shown before you confirm your order is the total you will be charged. There are no hidden fees and no additional charges are applied after checkout.

6. Billing information

You are responsible for the accuracy of the details held on your PayPal account, including the funding source and the billing address attached to it. If those details are out of date, PayPal may decline the transaction as a fraud-prevention measure.

7. Declined payments

If your payment is declined, the decision was made by PayPal or by the funding source attached to your PayPal account, not by Vitadale. We recommend checking your PayPal account for any notice, and contacting PayPal support if the reason is not clear. Vitadale does not receive the reason for a declined transaction.

8. Failed or duplicate charges

Occasionally a temporary authorisation hold is placed on funds for an order that did not complete. Holds of this kind are released by PayPal or by your funding source, usually within a few business days. If a duplicate charge appears on your PayPal activity, contact us with your order number and we will investigate.

9. Refunds

Approved refunds are returned through PayPal to the account used for the purchase. We cannot refund to a different account or by any other method. Refund timing is set out in our Return and Refund Policy.

10. Fraud prevention

We reserve the right to cancel and refund any order where we have reasonable grounds to suspect fraudulent activity, or where verification of the payment method cannot be completed.

11. Contact

For any question about payments or billing, contact us at support@vitadale.com.

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