Privacy policy

Last updated: September 3, 2026

This Privacy Policy explains what personal information Vitadale collects, why we collect it, how we use it, and the choices available to you. It applies to vitadale.com and to any order placed through this website.

1. Information we collect

We collect the following categories of information:

• Information you provide. Your name, delivery address, billing address, email address and telephone number when you place an order or contact our support team.
• Order information. The items you purchase, order values, and correspondence relating to your order.
• Payment information. Payment details are collected and processed directly by PayPal. Vitadale receives confirmation that a payment succeeded and never receives or stores your card or bank details.
• Technical information. Your device type, browser, IP address, and pages viewed on our website, collected through cookies and similar technologies.

2. How we use your information

• To process, package and deliver your order
• To send order confirmations, dispatch notifications and tracking updates
• To respond to your questions and handle returns or refunds
• To detect and prevent fraudulent transactions
• To improve our website, product range and customer service
• To send marketing communications where you have given consent

3. Legal basis for processing

We process your personal information where it is necessary to perform our contract with you, where we have a legitimate interest in operating and improving our business, where we are required to do so by law, or where you have given consent.

4. Sharing your information

We share personal information only where it is necessary to run our business. This includes our e-commerce platform provider, PayPal as our payment processor, our fulfilment and shipping partners, our order-tracking provider, our email service provider, and our analytics providers. We require every partner to protect your information and to use it only for the purposes we specify. We do not sell your personal information.

5. Cookies

We use cookies to operate the website, remember the contents of your cart, understand how our pages are used, and, where you consent, to support marketing. You may accept or decline non-essential cookies through the consent banner shown on your first visit, and you may change your choice at any time. Full detail is set out in our Cookie Policy.

6. Data retention

We retain order information for as long as is necessary to fulfil the purposes described in this policy, including any period required to meet legal, accounting or tax obligations. Where information is no longer required, it is deleted or anonymised.

7. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that it be corrected or deleted, to object to certain processing, to request that we restrict processing, and to receive a copy of your information in a portable format. To exercise any of these rights, contact us at support@vitadale.com. We will respond within the timeframe required by applicable law.

8. Marketing communications

If you subscribe to our emails, you may unsubscribe at any time using the link in any message we send, or by contacting us directly. Unsubscribing from marketing does not stop transactional emails about an order you have placed.

9. Data security

We use technical and organisational measures designed to protect your personal information, including encrypted connections across the website and restricted internal access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be communicated through the website.

12. Contact

For any question about this Privacy Policy or about how your information is handled, contact us at support@vitadale.com.

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